Refund Policy


<h1>Refund Policy</h1>

<p>Last updated: November 17, 2025</p>

<h2>1. Introduction</h2>
<p>At PerplxtAI ("we", "our", or "us"), we value your satisfaction and strive to provide the best possible experience with our products and services. This Refund Policy outlines our procedures regarding refunds for any purchases made through our website perplxtai.com (the "Website").</p>

<p>Please read this Refund Policy carefully before making a purchase. By purchasing our products or services, you agree to be bound by this Refund Policy.</p>

<h2>2. Digital Products and Subscriptions</h2>

<h3>2.1 Digital Content</h3>
<p>For digital content (such as downloadable reports, guides, or other digital materials) that is made available immediately after purchase:</p>

<ul>
    <li>Due to the nature of digital content, once the content has been delivered, we generally do not offer refunds unless the product is found to be defective or significantly not as described.</li>
    <li>If you believe your digital product is defective or not as described, please contact our support team within 7 days of purchase with a detailed explanation of the issue.</li>
    <li>We reserve the right to issue a full refund, partial refund, or offer alternative solutions at our discretion after reviewing your claim.</li>
</ul>

<h3>2.2 Subscription Services</h3>
<p>For subscription-based services (such as premium content access, AI tools, or other recurring services):</p>

<ul>
    <li><strong>Free Trial Period:</strong> If you cancel during a free trial period, your account will not be charged, and no refund will be necessary as no payment was processed.</li>
    <li><strong>Monthly Subscriptions:</strong> For monthly subscriptions, we can issue a full refund if requested within 7 days of the initial purchase or the most recent renewal. After this period, we do not offer prorated refunds for unused portions of the current billing period.</li>
    <li><strong>Annual Subscriptions:</strong> For annual subscriptions, we offer a 14-day money-back guarantee from the initial purchase or renewal date. After 14 days, we may offer prorated refunds at our discretion for the unused portion of your subscription.</li>
    <li><strong>Cancellation:</strong> You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, you will retain access to the subscription features until the end of your current billing period, after which the subscription will not renew.</li>
</ul>

<h2>3. Consulting and Custom Services</h2>
<p>For personalized AI consulting, custom development work, or other tailored services:</p>

<ul>
    <li>Deposits or advance payments for custom work are typically non-refundable once work has commenced, unless specifically stated otherwise in a signed agreement.</li>
    <li>If we are unable to deliver the agreed-upon services as specified in a formal contract or statement of work, a full or partial refund may be issued based on the extent of the work completed and the specific circumstances.</li>
    <li>Cancellation requests for scheduled consulting sessions must be submitted at least 48 hours in advance to be eligible for a refund or rescheduling without penalty.</li>
</ul>

<h2>4. Training and Educational Programs</h2>
<p>For workshops, online courses, webinars, and other educational offerings:</p>

<ul>
    <li><strong>On-demand Courses:</strong> On-demand or self-paced courses may be refunded within 7 days of purchase if you have not completed more than 20% of the course content.</li>
    <li><strong>Live Webinars/Workshops:</strong> Refunds for scheduled live events are available up to 7 days before the event. After this point, we cannot offer refunds but may allow you to transfer your registration to another person or apply your payment to a future event.</li>
    <li><strong>Cohort-based Programs:</strong> For multi-week programs with limited enrollment, our refund policy will be explicitly stated during registration. Typically, refunds are available until 14 days before the program start date.</li>
</ul>

<h2>5. Refund Process</h2>

<h3>5.1 How to Request a Refund</h3>
<p>To request a refund, please contact us using one of the following methods:</p>

<ul>
    <li>Email: info@perplxtai.com with the subject line "Refund Request"</li>
    <li>Phone: +449835304119 during our business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT)</li>
    <li>Contact form: Available on our Website under the "Contact Us" section</li>
</ul>

<p>Please include the following information in your refund request:</p>
<ul>
    <li>Your full name and contact information</li>
    <li>Order number or transaction ID</li>
    <li>Date of purchase</li>
    <li>Product/service purchased</li>
    <li>Reason for requesting a refund</li>
    <li>Any supporting documentation or evidence (if applicable)</li>
</ul>

<h3>5.2 Refund Processing</h3>
<p>Once we receive your refund request:</p>

<ul>
    <li>We will acknowledge receipt of your request within 2 business days.</li>
    <li>We will review your request and may ask for additional information if needed.</li>
    <li>We aim to process valid refund requests within 5-10 business days of receiving all necessary information.</li>
    <li>Approved refunds will be issued using the original payment method whenever possible. If this is not feasible, we will work with you to arrange an alternative refund method.</li>
    <li>You will receive email confirmation once your refund has been processed.</li>
</ul>

<p>Please note that it may take an additional 5-10 business days for the refunded amount to appear in your account, depending on your payment provider's policies.</p>

<h2>6. Exceptions and Special Circumstances</h2>

<h3>6.1 Technical Issues</h3>
<p>If you experience technical issues that significantly impact your ability to access or use our products or services, please contact our support team immediately. We will work to resolve the issue promptly and may offer extended access, alternative solutions, or refunds if the issues cannot be resolved within a reasonable timeframe.</p>

<h3>6.2 Promotional Offers and Discounted Purchases</h3>
<p>Products or services purchased at a discounted rate or through promotional offers may have modified or limited refund eligibility. Any special refund conditions will be clearly communicated during the purchase process.</p>

<h3>6.3 Force Majeure</h3>
<p>In cases of force majeure or circumstances beyond our reasonable control (including but not limited to natural disasters, power outages, or public emergencies), we reserve the right to modify our refund terms or offer alternatives to refunds, such as rescheduling events or providing extended access to services.</p>

<h2>7. No-Refund Situations</h2>
<p>Refunds will not be issued in the following circumstances:</p>

<ul>
    <li>After the specified refund eligibility period has expired</li>
    <li>For claims based on changing your mind about a purchase after the cooling-off period</li>
    <li>If you violate our Terms and Conditions or use our products/services inappropriately</li>
    <li>For services that have been fully delivered according to the specifications</li>
    <li>In cases of fraudulent refund requests or abuse of our refund policy</li>
</ul>

<h2>8. Changes to This Policy</h2>
<p>We reserve the right to modify this Refund Policy at any time. Changes will become effective immediately upon posting on our Website. It is your responsibility to review this Policy periodically for updates. Your continued use of our products or services following the posting of changes constitutes acceptance of those changes.</p>

<h2>9. Contact Us</h2>
<p>If you have any questions about this Refund Policy, please contact us:</p>

<ul>
    <li>By email: info@perplxtai.com</li>
    <li>By phone: +449835304119</li>
    <li>By mail: 989 Clark Orchard, Russellview, ST10 4JQ, United Kingdom</li>
</ul>

<p>Registration Number: 26622762</p>